Billing & Payments
Alerts & Notifications
Paperless Billing
Usage Monitoring
⚠️ ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information.
Scroll down to find the instructions to get your account registered and set up for Auto Pay.
Latest News
Announcements
Here are some important steps to take when registering for SmartHub:
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We have recently completed a system upgrade that requires all members with online accounts to re-register. The new system significantly increases the amount of information you have access to regarding your account, including your daily and hourly energy usage.
- Update your online payment options: If you previously were using automatic payments with us, you will need to re-enter your payment information. You can do this once you register for your online account.
Introducing SmartHub
How can SmartHub help you
control your account?
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Whether through our web portal or mobile app you can register your account for free in SmartHub
Activate the features you want
Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account
Manage your account anytime from anywhere
The more features you take advantage of the more time and money you can save!
SmartHub FAQs & How-To Guides
FAQs: How-To Register for SmartHub
Where can I find my account number?
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Downloads:
- Where to find your account number on your bill (pdf)
How do I set up my mobile and email for notifications?
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
How do I set up stored payment methods, such as a credit card?
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
What is Auto Pay and do I need to sign up for it?
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
How can I view my energy use?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
How-To Register for SmartHub
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address:
1554 Highway 2
PO Box 69
Two Harbors, MN 55616
Phone:
218.834.2226
800.580.5881
800.927.5550 (Alternate/Backup Call Center)
Email: office@clpower.com